OVERVIEW
A new-and-improved learner experience
In 2023, Varsity Tutors' Consumer team launched a modernized learner experience with significant aesthetic and usability improvements that drove measurable increases in product discovery and user engagement.
However, VT4S (Varsity Tutors for Schools) students were still using the older "Learning Lab" experience, creating a two-track maintenance burden and preventing institutional users from accessing the platform's best capabilities.
The VT4S team had an ambitious goal: migrate all institutional students to the new experience ahead of the 2024-2025 academic year to improve student engagement in existing partner districts and win major new contracts, including a $1M+ contract with one of the largest school districts in the country, while eliminating the need to maintain the legacy Learning Lab platform.
Problem
A recent external accessibility audit of the new learner experience flagged numerous accessibility violations of the Web Content Accessibility Guidelines (WCAG) , a significant blocker for procuring district contracts.
These violations were due to the shortcomings of the Consumer team's nascent Nova Aurora design system: fragmented typography styles, under-tested UI components, and an ad hoc color system.
The new learner experience also contained consumer-focused features that some district customers didn't find appropriate for institutional students and would need to be programatically removed or hidden on a per-contract basis.
Outcome
I led the evolution of the existing Nova Aurora design system to guarantee WCAG 2.0 compliance and improve design and implementation consistency across this growing product space.
I also partnered with the VP of Product and Principal PM for VT4S to identify and define the necessary changes to the learner experience, ensuring programatic control over which features, content, and account settings VT4S students could access based on contractual agreements.
This work directly enabled multiple $1M+ district contract wins and allowed the company to sunset the legacy Learning Lab platform, eliminating dual-platform maintenance costs while scaling platform access to over 5 million VT4S students.
PROCESS
Part 1: Internal System Audit and Strategic Alignment
I began by conducting a comprehensive audit of the existing Nova Aurora design system to understand where typography and color implementations had become fragmented across teams.
The Consumer team built a strong foundation based on Google's Material 3 system and MUI React components, but as different product teams adopted the system, inconsistencies had emerged in three key areas:
Product Design libraries in Figma:
Multiple inconsistent interpretations of the base system.
Marketing pages and Design assets:
Ad hoc expansion of color and typography styles that added inconsistency across the platform and user journey.
Front-end codebase (documented in Storybook):
Typography and color tokens used a mix of MUI, Material 2, Material 3, and custom style implementations.
Strategic Decisions
Typography Scale: Streamlined Scale and Clear Hierarchy
Color System: Rebuilding for Accessibility
Cross-team Collaboration Challenge:
Color Palette Needs of Product vs. Marketing Design
Part 2: WCAG 2.0 Implementation and VT4S Customization
WCAG 2.0 Implementation and VT4S Customization
With the design system foundation in place, I translated external accessibility audit findings into actionable design solutions for the VT4S student experience.
Accessibility Remediation:
Created accessible color combinations using our new token system
Established focus state patterns that met contrast requirements
Designed clear visual hierarchy that supported screen readers
Provided engineering team with specific implementation patterns rather than requiring them to become accessibility experts
VT4S Experience Customization:
The new system enabled role-based theming that allowed us to customize the student portal for public school users:
Removed consumer-focused features (direct tutor scheduling, messaging) through systematic component variations
Maintained visual consistency while adapting functionality
Created clear administrative controls for school district management
Technical Architecture and Adoption
Token Distribution: I established a workflow that kept Figma libraries and code repositories synchronized:
Design tokens defined in a central source of truth
Automated distribution to both Figma variables and CSS custom properties
Clear documentation for both designers and developers
Cross-team Adoption: To ensure system adoption, I:
Created migration guides for existing projects
Facilitated training sessions for design and engineering teams
Established design review processes that enforced system usage
Built Figma templates that made it easier to use the system than work around it
Business Impact and Strategic Outcomes:
Major Contract Success:
$1M+ Contracts: Successfully enabled multiple large district contract wins by ensuring the student experience met WCAG 2.0 requirements
Platform Consolidation: Eliminated the need to maintain dual student experiences, reducing engineering overhead and focusing development resources
Competitive Advantage: VT4S could now offer the same modern, engaging experience that had driven consumer platform success
Operational Efficiency:
Development Velocity: 60% reduction in design-development handoff issues freed engineering capacity for feature development
Quality Assurance: Eliminated visual inconsistencies and accessibility violations that previously required extensive QA cycles
Team Scalability: New designers and developers could contribute effectively with clear, systematic guidelines
Strategic Platform Growth:
User Migration Success: Successfully transitioned 5+ million students from legacy Learning Lab to the modern experience
Future-Proof Architecture: Token-based system enabled rapid customization for different institutional needs and user roles
Market Positioning: Established VT4S as a premium, compliant solution that could compete for the largest district contracts
The project demonstrated how strategic design systems investment could directly enable business expansion. By solving accessibility and consistency challenges systematically rather than on a case-by-case basis, Nova Aurora became the foundation that allowed VT4S to scale rapidly while maintaining the quality standards required for institutional partnerships.
This success established design systems as a core competency within the organization and created a model for how systematic design thinking could unlock new market opportunities and revenue streams.
business impact & next steps
Major Contract Success:
$1M+ Contracts: Successfully enabled multiple large district contract wins by ensuring the student experience met WCAG 2.0 requirements
Platform Consolidation: Eliminated the need to maintain dual student experiences, reducing engineering overhead and focusing development resources
Competitive Advantage: VT4S could now offer the same modern, engaging experience that had driven consumer platform success
Operational Efficiency:
Development Velocity: 60% reduction in design-development handoff issues freed engineering capacity for feature development
Quality Assurance: Eliminated visual inconsistencies and accessibility violations that previously required extensive QA cycles
Team Scalability: New designers and developers could contribute effectively with clear, systematic guidelines
Strategic Platform Growth:
User Migration Success: Successfully transitioned 5+ million students from legacy Learning Lab to the modern experience
Future-Proof Architecture: Token-based system enabled rapid customization for different institutional needs and user roles
Market Positioning: Established VT4S as a premium, compliant solution that could compete for the largest district contracts